Terms and Conditions

Float Therapy Ltd, trading as Float Therapy Wilmslow

Location:
82 Chapel Lane, Wilmslow, SK9 5JH

Terms and Conditions:
Please review and understand the following terms and conditions. By booking a session with Float Therapy Wilmslow, you agree to adhere to these conditions:

Cancellation Policy:

    • We require at least 48 hours’ notice for cancellations or changes to your appointment.

    • Cancellation requests made with less than 48 hours’ notice may not be accommodated, and the full cost of the appointment will be charged.

    • If you arrive more than 10 minutes late, this will be considered a ‘no-show.’ The appointment will be cancelled, and the full cost will be charged.

    • Rescheduled appointments are non-refundable and can only be booked during off-peak times (Monday to Thursday), regardless of the original appointment time.

Refunds:

    • Refunds for purchases or bookings are available within 14 days of the original transaction.

    • Refunds are not provided after 14 days.

Prohibited Substances:

    • Do not enter the premises under the influence of drugs or alcohol.

    • Float Therapy Wilmslow reserves the right to refuse entry to anyone suspected of being under the influence.

Health Conditions:

    • Avoid floating if you suffer from incontinence, serious heart disease, epilepsy, or chronic kidney disease.

    • Consult with a healthcare professional if you have any concerns regarding float therapy.

Physical Requirements:

    • You must be physically capable of entering and exiting the float tank unassisted, as sessions are conducted in complete privacy.

Age Restrictions:

    • Participants must be 16 years or older.

    • Identification may be requested upon arrival.

Personal Experience:

    • Individual experiences may vary.

    • Refunds will not be provided based on personal dissatisfaction with the experience.

Menstruation:

    • Floating during menstruation is permitted; however, appropriate sanitary products (e.g., tampons, menstrual cups) must be used.

Assumption of Risk:

    • By participating in a float session, you acknowledge and accept any associated risks.

Personal Belongings:

    • Float Therapy Wilmslow is not responsible for the loss or damage of personal belongings on the premises.

Arrival Time:

    • Please arrive approximately 10 minutes before your scheduled session.

    • Sessions may be cancelled if you are more than 10 minutes late, and the full cost will be charged without the option of rescheduling.

Pre-Session Preparation:

    • Eating or drinking immediately before your session may affect your ability to relax during the float.

Damages:

    • Guests will be charged for any intentional damage or misuse of property.

Conduct:

    • Harassment of employees will not be tolerated.

    • Float Therapy Wilmslow reserves the right to remove individuals from the premises without compensation for inappropriate behaviour.

Booking Eligibility:

    • Only individuals aged 16 or older are permitted to book sessions.

Booking Accuracy:

    • It is your responsibility to ensure all booking details are accurate.

    • Float Therapy Wilmslow is not liable for errors made during the online booking process.

Communication:

    • We may contact you with offers and promotions via email, phone, or text unless you opt out.

Complaints:

    • For any complaints, please inform reception on the day of your session or email us promptly.

    • We aim to respond within 24 hours and resolve issues satisfactorily.

For further clarification or questions regarding these terms, please contact us at:

  • Email: reception@float-therapy.co.uk

  • Phone: +447810 145975